Cancellation Policy

Last Updated: January 7, 2026

Standard Cancellation Policy

Cancellation Timeline

Special Rate Policies

Some promotional rates and packages may have different cancellation terms:

• Non-Refundable Rates: No refund for any cancellations
• Early Bird Specials: Cancellation allowed up to 14 days prior
• Last-Minute Deals: No cancellation or modifications allowed
• Group Bookings: Custom cancellation terms apply (contact us directly)

No-Show Policy

If you don't arrive on your scheduled check-in date without prior cancellation, you will be charged for the full stay and the reservation will be cancelled.

Modification Policy

Changes to your reservation may be possible subject to availability:

• Date changes: Free if made more than 7 days in advance
• Room type changes: Subject to rate differences
• Guest count changes: Please contact us directly

How to Cancel

To cancel or modify your reservation:

1. Email us at reservations@etherealhaven.com with your confirmation number
2. Call us at +1 (555) 123-4567 (Available 24/7)
3. Use the cancellation link in your booking confirmation email

Refund Processing

Refunds will be processed to the original payment method within 7-10 business days after cancellation. Credit card refunds may take additional time depending on your bank.

Force Majeure

In cases of natural disasters, pandemics, or other unforeseen circumstances beyond our control, special cancellation terms may apply. We will work with you to find the best solution.